VIRTUAL ADULT LEARNING: IT'S TIME FOR YOUR CONTACT CENTER TO GROW UP

In this free, one hour webinar, we’ll discuss the latest adult learning approaches, tools and techniques in the context of real-world case studies that reflect the success of travel industry giants in the cruise, car rental and lodging spaces; companies like yours who effectively used these techniques to improve proficiency to ramp, CSAT scores and information retention among agents – through virtual learning. 

DURING THIS WEBINAR YOU WILL LEARN:

How to reduce contact center costs and resources with virtual learning.

How to create flexible learning schedules that enable students to access their study anytime and from anywhere.

How to increase learner retention and speed to proficiency.

MANDY REDWINE

Mandy Redwine is a seven-time TedX speaker and Director of Instructional Design at Arise Virtual Solutions. She is a dynamic and highly skilled learning and development professional with certifications in a wealth of leadership development programs and over 18 years of experience in Human Resources, Training & Development, Performance Management, and Instructional Design. In her day-to-day efforts, Mandy leads a team of Instructional Design Project Managers and manages relationships with 70+ Instructional Design Contractors. She leads the virtualization of client curriculum and Arise’s learning strategy for virtual work-at-home call centers.


Director of Instructional Design & Global eLearning

VIRTUAL ADULT LEARNING: IT'S TIME FOR YOUR CONTACT CENTER TO GROW UP

Learn how to improve training quality and learning experience WHILE lowering cost.

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