Join Arise Virtual Solutions for this highly interactive workshop on how Gig-CX can transform capacity planning, workforce management and remote learning.  In this session you will:

• Get an overview of Gig-CX and the key differentiators from traditional Customer Care outsourcing
• Use your company’s service metrics to see how you can reduce FTE and improve utilization
• Identify real-world savings for your organization by scheduling Gig resources in 30-minute intervals vs 8 hour shifts
• Calculate revenue increases from reducing abandons and improving repeat purchases

Each attendee will be provided a workbook to apply their company’s service metrics to the Gig-CX model.  Through these exercises you will uncover the potential impacts of moving to this transformative new strategy for Customer Care.