Disrupt Customer Care

with Gig-CX

Join Our SSOW Workshop

March 22, 2022 | 10:30 AM EST

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Overview:  The labor shortage and post-COVID customer behaviors are putting tremendous pressure on traditional Customer Care.  From unpredictable contact arrival patterns to the war for talent, something has to change.

Join Arise Virtual Solutions for this highly interactive workshop on how Gig-CX can transform capacity planning, workforce management and remote learning.  In this session you will:

  • Get an overview of Gig-CX and the key differentiators from traditional Customer Care outsourcing
  • Use your company’s service metrics to see how you can reduce FTE and improve utilization
  • Identify real-world savings for your organization by scheduling Gig resources in 30-minute intervals vs 8 hour shifts
  • Calculate revenue increases from reducing abandons and improving repeat purchases

Each attendee will be provided a workbook to apply their company’s service metrics to the Gig-CX model.  Through these exercises you will uncover the potential impacts of moving to this transformative new strategy for Customer Care.