Revenge Travel 2021

Building CX for the new travel era

 

A frank conversation with Arise leaders on the future of Customer Care in the Travel Industry 

  • Capacity

  • Scheduling

  • Proficiency

  • Virtual Learning

  • Labor Shortage

  • Attrition
70% of Americans intend to travel before end of year.  Are Travel Brands prepared to handle this massive influx of CX volume?
Kevin Pineiro
Director, Customer Success
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3/4 of Americans plan to travel this year after a long lock down.  How is Arise using innovation to completely reinvent capacity planning?
Danielle Venta
VP, Customer Success
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75% of consumers tried new shopping behaviors during the pandemic, changing the nature of CX engagements.  Are agents prepared to handle more complex, sales related interactions?

Danielle Venta
VP, Customer Success

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Online and over the phone sales have skyrocketed.  How does Arise ensure Service Partners are prepared to handle more complex engagements and increase revenue?
Kevin Pineiro
Director, Customer Success
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The labor shortage is severely impacting the CX organizations, particularly in Travel.  How is the Arise model different?
Danielle Venta
VP, Customer Success
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Traditional BPOs are having a tough time with the labor shortage, mostly because they have to account for high attrition rates.  How is Arise different?
Kevin Pineiro
Director, Customer Success
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Capacity

Kevin Pineiro
Director, Customer Success

02.58 min

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Scheduling

Danielle Venta
VP, Customer Success

 

02.17 min

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Speed to Proficiency

Danielle Venta
VP, Customer Success

 

02.26 min

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Virtual Learning

Kevin Pineiro
Director, Customer Success

 

02.59 min

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Labor Shortage

Danielle Venta
VP, Customer Success

 

03.17 min

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Attrition

Kevin Pineiro
Director, Customer Success

 

02.55 min

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