Revenge Travel
Building CX for the new travel era
A frank conversation with Arise leaders on the future of Customer Care in the Travel Industry
Capacity
Scheduling
Proficiency
Virtual Learning
Labor Shortage
- Attrition
70% of Americans intend to travel before end of year. Are Travel Brands prepared to handle this massive influx of CX volume?
Kevin Pineiro
Director, Customer Success
Director, Customer Success
3/4 of Americans plan to travel this year after a long lock down. How is Arise using innovation to completely reinvent capacity planning?
Danielle Venta
VP, Customer Success
75% of consumers tried new shopping behaviors during the pandemic, changing the nature of CX engagements. Are agents prepared to handle more complex, sales related interactions?
Danielle Venta
VP, Customer Success
Online and over the phone sales have skyrocketed. How does Arise ensure Service Partners are prepared to handle more complex engagements and increase revenue?
Kevin Pineiro
Director, Customer Success
The labor shortage is severely impacting the CX organizations, particularly in Travel. How is the Arise model different?
Danielle Venta
VP, Customer Success
Traditional BPOs are having a tough time with the labor shortage, mostly because they have to account for high attrition rates. How is Arise different?
Kevin Pineiro
Director, Customer Success
Director, Customer Success
