Countdown to Black Friday

Three strategies to prepare your CX Team

75% of consumers tried new shopping behaviors in 2020. How will this affect your Black Friday 2021?

Virtual-first CXM, with its use of the gig economy and major advances in technology, is changing all the rules of customer support.

Setting a Baseline
Flex for seasonality
Speed to proficiency
GIG-CX talent

How are the Retail and eCommerce industries thinking of Black Friday

Danielle Venta
VP, Customer Success

View Video ›

Are Brands prepared to handle a massive influx of contact volume?

Rene Arguello

Sr. Director, Workforce Management

View Video ›

How is Arise different than traditional BPOs when it comes to seasonality?

Rene Arguello

Sr. Director, Workforce Management

View Video ›

How does Arise’s ability to flex help Brands?

Rene Arguello

Sr. Director, Workforce Management

View Video ›

How capable are agents of interacting with customers to improve sales and financial goals?

Danielle Venta
VP, Customer Success

View Video ›

How does Arise ensure agents are properly positioned to provide the best customer and sales support?

Danielle Venta
VP, Customer Success

View Video ›

How is Arise tackling the labor shortage?

Rene Arguello

Sr. Director, Workforce Management

VIEW VIDEO ›

How does Arise keep Service Partners and their agents engaged?

Danielle Venta
VP, Customer Success

VIEW VIDEO ›

With more than 25 years of experience what drove you to become a virtual instructor?

Katleen Shields

Owner, LaurenRoberts Inc.

VIEW VIDEO ›

Based on your 25 years of experience, what do you see as needed skills and qualities to be successful as a virtual instructor?

Katleen Shields

Owner, LaurenRoberts Inc.

VIEW VIDEO ›

Post-COVID L&D

Danielle Venta

VP, Customer Success

02.15 min

Rene Arguello

Sr. Director, Workforce Management

02.47 min

Rene Arguello

Sr. Director, Workforce Management

01.39 min

Rene Arguello

Sr. Director, Workforce Management

02.53 min

Danielle Venta

VP, Customer Success

02.30 min

Danielle Venta

VP, Customer Success

01.59 min

Rene Arguello

Sr. Director, Workforce Management

02.53 min

Danielle Venta

VP, Customer Success

03.00 min

Countdown to Black Friday

Three strategies to prepare your CX Team

75% of consumers tried new shopping behaviors in 2020. How will this affect your Black Friday 2021?

Virtual-first CXM, with its use of the gig economy and major advances in technology, is changing all the rules of customer support.

How are the Retail and eCommerce industries thinking of Black Friday

Are Brands prepared to handle a massive influx of contact volume?

How is Arise different than traditional BPOs when it comes to seasonality?

How does Arise’s ability to flex help Brands?

How capable are agents of interacting with customers to improve sales and financial goals?

How does Arise ensure agents are properly positioned to provide the best customer and sales support?

How is Arise tackling the labor shortage?

How does Arise keep Service Partners and their agents engaged?

With more than 25 years of experience what drove you to become a virtual instructor?

Based on your 25 years of experience, what do you see as needed skills and qualities to be successful as a virtual instructor?

Post-COVID L&D

Danielle Venta

VP, Customer Success

Rene Arguello

Sr. Director, Workforce Management

Rene Arguello

Sr. Director, Workforce Management

Rene Arguello

Sr. Director, Workforce Management

​Danielle Venta

VP, Customer Success

​Danielle Venta

VP, Customer Success

Rene Arguello

Sr. Director, Workforce Management

​Danielle Venta

VP, Customer Success

Danielle Venta

Danielle Venta

Danielle Venta