Countdown to Black Friday

Three strategies to prepare your CX Team

75% of consumers tried new shopping behaviors in 2020.  How will this affect your Black Friday 2021?

 

Virtual-first CXM, with its use of the gig economy and major advances in technology, is changing all the rules of customer support.
  • Setting a Baseline

  • Flex for seasonality

  • Speed to proficiency

  • GIG-CX talent
How are the Retail and eCommerce industries thinking of Black Friday

Danielle Venta
VP, Customer Success

 

View Video ›
Are Brands prepared to handle a massive influx of contact volume?

Rene Arguello

Sr. Director, Workforce Management

View Video ›
How is Arise different than traditional BPOs when it comes to seasonality?

Rene Arguello

Sr. Director, Workforce Management

View Video ›
How does Arise’s ability to flex help Brands?

Rene Arguello

Sr. Director, Workforce Management

View Video ›
How capable are agents of interacting with customers to improve sales and financial goals?

Danielle Venta
VP, Customer Success

View Video ›
How does Arise ensure agents are properly positioned to provide the best customer and sales support?

Danielle Venta
VP, Customer Success

View Video ›
How is Arise tackling the labor shortage?

Rene Arguello

Sr. Director, Workforce Management

VIEW VIDEO ›
How does Arise keep Service Partners and their agents engaged?
Danielle Venta
VP, Customer Success
VIEW VIDEO ›
With more than 25 years of experience what drove you to become a virtual instructor?
Katleen Shields
Owner, LaurenRoberts Inc.
VIEW VIDEO ›
Based on your 25 years of experience, what do you see as needed skills and qualities to be successful as a virtual instructor?
Katleen Shields
Owner, LaurenRoberts Inc.
VIEW VIDEO ›

Post-COVID L&D

Danielle Venta
VP, Customer Success

 

02.15 min

back to top ›
Rene Arguello
Sr. Director, Workforce Management

 

02.47 min

back to top ›
Rene Arguello
Sr. Director, Workforce Management

 

01.39 min

back to top ›
Rene Arguello
Sr. Director, Workforce Management

 

02.53 min

back to top ›
Danielle Venta
VP, Customer Success

 

02.30 min

back to top ›
Danielle Venta
VP, Customer Success

 

01.59 min

back to top ›
Rene Arguello
Sr. Director, Workforce Management

 

02.53 min

back to top ›
Danielle Venta
VP, Customer Success

 

03.00 min

back to top ›