Why is it so hard to find quality talent?
Isn’t that the question every CX leader is asking these days?
From a lack of applicants to time consuming processes, and the impact of a CX workforce that is fatigued with traditional contact center culture and workstyle, Brands are exhausted. They’re finding it hard to meet their goals because quality support is missing.
It’s time to look beyond the traditional constructs of contact center staffing and embrace new opportunities to source talent.
Brian Cantor
Principal Analyst & Director, CEI, CCW Digital
Brian Scates
Director, Customer Service, Mythical Games
Jonathan Shroyer
Chief CX Innovation Officer, Arise Virtual Solutions
Sean Wisdom
Senior Vice President of Global Marketing, Arise Virtual Solutions
Brian Cantor
Principal Analyst & Director, CEI, CCW Digital
Brian Scates
Director, Customer Service, Mythical Games
Jonathan Shroyer
Chief CX Innovation Officer, Arise Virtual Solutions
Sean Wisdom
Senior Vice President of Global Marketing, Arise Virtual Solutions
Join Brian Cantor, Principal Analyst and Director of Customer Engagement Insider and CCW Digital as he welcomes Brian Scates, Director of Customer Service at Mythical Games, Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, and Sean Wisdom, SVP of Global Marketing at Arise Virtual Solutions as they deliver keen insights related to talent that will help mature your CX workforce practices and meet today’s ever-changing environment.
Join Brian Cantor, Principal Analyst and Director of Customer Engagement Insider and CCW Digital as he welcomes Brian Scates, Director of Customer Service at Mythical Games, Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, and Sean Wisdom, SVP of Global Marketing at Arise Virtual Solutions as they deliver keen insights related to talent that will help mature your CX workforce practices and meet today’s ever-changing environment.
TUESDAY, NOVEMBER 1, 2022 | 2PM EST
Topics Include:
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The main reasons why your traditional hiring and retention strategies aren’t working
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Harnessing the trends of digital CX and Gig-CXM for better customer experiences while creating the CX workforce of the future
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How to increase customer service agent satisfaction and retention
Ready to reduce your FTE needs by up to 14% while increasing utilization up to 90%? Register for this can’t miss webinar today!
About Our Speakers
Brian Cantor
Principal Analyst & Director, CEI, CCW Digital
From a lack of applicants to time consuming processes, and the impact of a CX workforce that is fatigued with traditional contact center culture and workstyle, Brands are exhausted. They’re finding it hard to meet their goals because quality support is missing.
It’s time to look beyond the traditional constructs of contact center staffing and embrace new opportunities to source talent.
Brian Scates
Director, Customer Service, Mythical Games
Brian has been a part of customer experience in video games for the past 12 years, getting his start as a customer support representative at Ubisoft and is currently the Director of Customer Service at Mythical Games. He is driven to provide fast and effective support while still maintaining a high-touch relationship with the player community creating meaningful interactions. His team, in partnership with Arise Gaming, was awarded "Gold Award Winner for CX Team of the Year" in 2022 presented by the US Customer Experience Awards™. With each new path that emerges to interact with Mythical Games' players, he strives to leverage those opportunities to build the next great customer experience.
Jonathan Shroyer
Chief CX Innovation Officer, Arise Virtual Solutions
Jonathan Shroyer is Chief CX Innovation Officer at Arise Virtual Solutions. Jonathan's mantra as a leader is to dream big and then go forth to achieve what others say is not possible… The future is built by those that say how can it be done and adopt Nelson Mandela's "win or learn" philosophy. This has never been more evident than in his co-founding of Officium Labs, which Arise Virtual Solutions acquired in 2021. Today, Jonathan works with some of the biggest Brands, helping to mature their CX offerings and elevate customers to new heights. Over time, Jonathan has received major industry recognition including The Wall Street Journal’s Lifetime Achievement Award and Forbes and Fortune USA Top CX Professionals of 2022. He has also been recognized as one of CIO Today’s 2022 Futuristic Business Leaders.
Sean Wisdom
Senior Vice President of Global Marketing, Arise Virtual Solutions
Sean Wisdom is Senior Vice President of Global Marketing at Arise. He has been a driving force in bringing cutting-edge technologies to businesses worldwide for over 20 years. With extensive experience in sales, sales management, and all facets of marketing, Sean has started successful global business solutions programs for Verizon and Dell. At Verizon, Sean started the Global Enterprise and Government division and managed all GTM activities for Emerging Technologies. At Dell, Sean led the development of the Evolving Workforce strategy which leveraged technologies across mobility, cloud, and security to enable remote work and "The Future Ready Enterprise." Most recently, Sean transformed the GTM strategy for Office Depot including segmentation, strategic messaging, and digital demand generation strategies.