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    • The Truth About Customer Care

    Join Sean Wisdom, SVP, Global Marketing at Arise, and Nate Brown, Senior Director of Customer Experience at Arise as they discuss the psychology of the modern consumer. Learn about:

    • The supreme importance of agent knowledge when it comes to creating great interactions
    • The #1 frustration customers report in their interactions with Brands
    • Methods Brands can use to ensure the right resources are available at the right time
    • How to harmonize the digital and human experience for the best customer service results

    Sean and Nate will reveal these answers and more from
    the Arise study on "The Truth About Customer Care."

    In this video, Sean and Nate will reveal these answers and more from “The Truth About Customer Care,” the largest independently-fielded primary research study on Customer Care in the industry. Tune into this discussion, and then access this groundbreaking study below.

     

    Arise polled 3,500+ consumers across 9 verticals in a quantitative and qualitative study that covers everything from the main drivers of customer loyalty to perspectives on automated systems. With no specific brand or product focus, “The Truth About Customer Care” is the broadest study on Consumers’ experiences with customer care channels, systems, and agents to date.

    Access the study nowOpens in a new window.
    Meet our participants:
     
    Sean Wisdom, Senior Vice President of Global Marketing at Arise.

    He has been a driving force in bringing cutting-edge technologies to businesses worldwide for over 20 years.  With extensive experience in sales, sales management, and all facets of marketing, Sean has started successful global business solutions programs for Verizon and Dell.  At Verizon, Sean started the Global Enterprise and Government division and managed all GTM activities for Emerging Technologies.  At Dell, Sean led the development of the Evolving Workforce strategy which leveraged technologies across mobility, cloud, and security to enable remote work and "The Future Ready Enterprise."  Most recently, Sean transformed the GTM strategy for Office Depot including segmentation, strategic messaging, and digital demand generation strategies.  

     

    Nate Brown, Senior Director of Customer Experience at Arise.

    He is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. Nate currently serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.