Arise Masterclass

"Overcoming the labor shortage"

with Charmaine Stafford, SVP of Service Partner Experience


There is no labor shortage in the gig economy!

Launch a program by the end of the year and get a guarantee of at least 50 FTE!


BPOs are facing an unprecedented shortage of labor because they are fighting for a limited pool of traditional contact center workers. Through the Arise® Platform, your business can tap into an underutilized network of gig economy Service Partners looking for opportunities that fit around their lifestyle. These are highly-skilled individuals with backgrounds in a wide variety of industries that would not work in a traditional contact center. Arise’s groundbreaking platform allows you to schedule this massive pool of professional resources in small increments that matches capacity more closely to your volume curve and reduces your overall FTE need.


Talented Service Partners in the Arise Network


Average age of Service partners with professional and industry experience


Improvement in utilization per paid hour on the Arise® Platform


FTE requirements due to scheduling in smaller intervals closer to your demand curve


Customers supported via the Arise® Platform in 2020

Thousands of professional Service Partners, faster deployment and better results.  Elevate your CX today with the Arise® Platform.

Charmaine Stafford

Senior Vice President, Service Partner Marketing & Experience