with Charmaine Stafford, SVP of Service Partner Experience
BPOs are facing an unprecedented shortage of labor because they are fighting for a limited pool of traditional contact center workers. Through the Arise® Platform, your business can tap into an underutilized network of gig economy Service Partners looking for opportunities that fit around their lifestyle. These are highly-skilled individuals with backgrounds in a wide variety of industries that would not work in a traditional contact center. Arise’s groundbreaking platform allows you to schedule this massive pool of professional resources in small increments that matches capacity more closely to your volume curve and reduces your overall FTE need.
Talented Service Partners in the Arise Network
Average age of Service partners with professional and industry experience
Improvement in utilization per paid hour on the Arise® Platform
FTE requirements due to scheduling in smaller intervals closer to your demand curve
Customers supported via the Arise® Platform in 2020
Senior Vice President, Service Partner Marketing & Experience