Arise 15 Minute Masterclass

Overcoming the CX Labor Shortage

September 14, 1:00 PM EST
Labor shortages in the U.S. are directly impacting hiring and retention of contact center workers. Brands today are reporting 45% decrease in training class rates and 40% increase in attrition. As a result, American Customer Satisfaction Index scores continue to drop each quarter, soon to reach levels that haven’t been seen in 20 years. It’s time for Brands to reassess how they source true talent.
Labor shortages in the U.S. are directly impacting hiring and retention of contact center workers. Brands today are reporting 45% decrease in training class rates and 40% increase in attrition. As a result, American Customer Satisfaction Index scores continue to drop each quarter, soon to reach levels that haven’t been seen in 20 years. It’s time for Brands to reassess how they source true talent.

Join Charmaine Stafford, SVP Service Partner Marketing & Experience for a 15-minute Masterclass where she will illustrate:

  • Benefits of sourcing talent through the gig economy
  • How to find the right people to work from home
  • Improved retention through agent satisfaction
 
Decrease abandon rates and improve quality by overcoming today’s CX labor shortage. Learn how by registering now!
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