Innovative Cost Savings in Member and Patient Experience Management

There’s nothing more personal than our health. It’s so personal that when in need, six out of 10 consumers prefer human-to-human phone conversations over self-service or AI engagement. The problem is, human interaction can raise costs (and blood pressure).

With regulatory compliance requirements, nearshore and offshore BPOs are rarely a solution. Meanwhile, onshore support can be cost prohibitive.

Or is it?

It’s time to look at member and patient experience management in a new light; a light so bright that it can reduce contact center costs up to 32%.

03.39 min

It’s time to look at member and patient experience management in a new light; a light so bright that it can reduce contact center costs up to 32%.

Complete the following form to view the entire video from Rick Sanchez, cost transformation expert. Listen as he shares radical innovations in patient experience management and all the ways you can achieve higher quality, patient-focused care at up to 32% lower cost.

Following, we’ll work with you to run a complimentary WFM analysis and show you exactly how much we can help save. You stand nothing to lose when knowledge is gained.

Innovative Cost Savings in Member and Patient Experience Management

There’s nothing more personal than our health. It’s so personal that when in need, six out of 10 consumers prefer human-to-human phone conversations over self-service or AI engagement. The problem is, human interaction can raise costs (and blood pressure).

With regulatory compliance requirements, nearshore and offshore BPOs are rarely a solution. Meanwhile, onshore support can be cost prohibitive.

Or is it?

03.39 min

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