Technology and the gig-economy are rewriting the rules of patient experience in Healthcare. Join this webinar to find how you can transform capacity planning, utilization and costs.
There is nothing more personal than healthcare. But with most care moving to telehealth due to COVID-19, contact volumes being nearly 40 times what they were before the pandemic, everyone is struggling to keep up. Concurrently, agent burnout, the labor shortage and mounting pressure to control costs are causing tremendous strain on CXM organizations.
Traditional approaches to Patient Experience are just not working anymore.
Join Loren O’Connor, Sr. Manager of Customer Success and Healthcare SME, along with Rick Sanchez, Senior Leader of CX Cost Optimization as they discuss: