Radical innovations in CXM for the Healthcare Industry
What if you could:
- Increase contact center productivity by 30%
- Decrease agent inefficiency by 14%
- Drive down the cost of care by 32%
Technology and the gig-economy are rewriting the rules of patient experience in Healthcare. Join this webinar to find how you can transform capacity planning, utilization and costs.
August 31, 2021 | 1PM EST
Register for this 30 Minute Webinar Now
There is nothing more personal than healthcare. But with most care moving to telehealth due to COVID-19, contact volumes being nearly 40 times what they were before the pandemic, everyone is struggling to keep up. Concurrently, agent burnout, the labor shortage and mounting pressure to control costs are causing tremendous strain on CXM organizations.
Traditional approaches to Patient Experience are just not working anymore.
Whether you are a payor or provider focused on improving the patient experience, this webinar is for you!
Join Loren O’Connor, Sr. Manager of Customer Success and Healthcare SME, along with Rick Sanchez, Senior Leader of CX Cost Optimization as they discuss:
- Progressive Brands’ use of innovative, virtual-first technology and workstyles to deliver more efficient, effective capacity to patients when they need them most
- Opportunities to flex capacity, intraday and seasonally, so you can meet the needs of open enrollment or flu season and leave no patient behind
- The importance of agent experience and its influence on improved AHT, PSAT, and NPS scores
- Radical new solutions in Healthcare CXM that can improve revenue and reduce costs up to 32%
