Experience Matters podcast!

The Experience Matters podcast is back for its third installment and filled with educational and entertaining interviews with CX leaders across regions and industries. Hosted by CX luminary, Nate Brown, Sr. Director of CX at Arise, Experience Matters features interviews with the best and brightest experience leaders. 

Episode Three: The Player Experience Episode: Dylan Servantes of Hit Factor

John John Pompei of Arise and Dylan Servantes of Hit Factor as they discuss the fascinating and ever-changing landscape of Player Experience. There is so much to learn no matter what industry you are in from the dynamic things that are unfolding in the gaming space.

Episode Two: Creating Brand Ambassadors: Shana Kelly of DICK'S Sporting Goods

Join Nate Brown as he interviews the incredible Shana Kelly, Senior Director of Athlete Engagement for DICK'S Sporting Goods. Shana is doing remarkable things to engage her team and her customers...creating meaningful work and generating life-long brand ambassadors along the way!

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Episode One: The Experience Ecosystem: Embracing It All

We are BACK with the Experience Matters podcast! Things start off with a bang featuring Rich Wilder, The Director of Customer Experience at CHEP. We discuss the complexities of the larger experience ecosystem...acknowledging several things that are out of our control. Rich provides insights on how we can still take control and design a great overall experience!


This season, we’ll cover topics such as:

  • How to truly motivate using Voice of Customer
  • Embracing the digital experience, and turning it into a competitive advantage
  • Cultivating a customer-centric culture that fosters loyalty for employees and customers alike


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Senior Director of Customer Experience at Arise

He is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. Nate currently serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.