The economic models of traditional BPO services require Brands to use a mix of offshore and nearshore outsourcing because onshore care can be cost prohibitive. But what if you could throw those economic models out the window?
The economic models of traditional BPO services require Brands to use a mix of offshore and nearshore outsourcing because onshore care can be cost prohibitive. But what if you could throw those economic models out the window?
Radical innovations utilizing the gig-economy, virtual-first technology and work-from-home agents are dramatically changing the cost of onshore care.
Watch Rick Sanchez, Senior Leader of CX Cost Optimization at Arise for a 15-minute On-demand Masterclass where he will demonstrate:
-
How the gig-economy can improve agent utilization by up to 30% dramatically reducing FTE needs
- How radical scheduling in smaller intervals can place capacity directly on your volume curve, reducing labor underutilization by 14%
- How Brands are using improved efficiency and innovative flex capabilities to save up to 32% in total costs
Learn how by registering now!
Register to watch on demand now
