Arise polled 3500+ consumers across nine different verticals on everything from their overall satisfaction to their thoughts on IVRs. What we got back were insightful revelations on where Customer Care succeeds and where it needs to improve. From how many contacts it takes to resolve an issue, to how long it takes to get a response through social media, consumers gave us the unvarnished truth about their experiences on every channel and every type of request. 

Some revealing insights: