Customer Experience Elevation (CXE)

Let’s face it, we live in a new world.  A world where customers have learned to shop differently, have new expectations, and are fed up with Customer Care as a minimum acceptable outcome game.  COVID-19 exposed some of the glaring weaknesses in traditional BPO CX solutions, leaving Brands around the world without capacity and failing their customers. 
 

At Arise, we are moving beyond CX Management, a solution constrained by traditional staffing, inefficiencies in workforce planning, and inferior quality.  We believe that technology and the gig-economy can allow Brands to schedule resources directly on their volume curve, radically improve utilization, and supercharge NPS.  We believe it’s time to move beyond CX Management to something more flexible, more efficient and more secure. We believe it’s time to drive growth, revenue, and a better planet.  We believe it’s time for CX Elevation.