Gig-CX is the future of Customer Care
With chaotic volume spikes across more channels than ever, CX leaders cannot continue to do things the same way. You have to change.
Gig-CX is allowing Brands to flex capacity up to 200% intraday while delivering 90% utilization and hitting #1 in NPS over Traditional BPOs.
Read how in
“How Gig-CX is Radically Transforming Customer Care”
In this whitepaper you will learn about 5 ways CX is changing in the post-COVID world:
- How Gig-CX gives Brands access to a much broader and more experienced talent pool
- Why capacity planning is radically different with new scheduling capabilities
- Why Virtual-First Learning and Development drives faster rollouts and better quality
- How Gig-CX workers deliver better quality by choosing the Brands they love
- How Brands are saving millions of dollars through better productivity, efficiency and innovation
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