Legendary CX Career Spotlight

Be sure to join Cheryl China for the first in our "Legendary CX Career Spotlight" series! Cheryl has had such a remarkable impact on the Customer Experience world and sits down with Nate Brown to share several lessons learned along the way. We promise this interview will leave you encouraged and motivated to elevate experiences for your customers!

Meet our guests:

Cheryl China, Director, Credit Card Servicing, Citizens Bank

Cheryl China is an experienced Senior Level Executive with extensive Contact Center and operational expertise. She inspires leaders and team members to achieve their best results through consistent mentoring, training and positive reinforcement. Cheryl builds positive effective business relationships with people from all professional levels including executive management to assess customer needs. She is currently serving as an Advisory Board member to Customer Contact Week (CCW), the world’s largest customer contact event series. 


Nate Brown, Senior Director of Customer Experience at Arise

He is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. Nate currently serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.

Arise polled 3,500+ consumers across 9 verticals in a quantitative and qualitative study that covers everything from the main drivers of customer loyalty to perspectives on automated systems. 


With no specific brand or product focus, “The Truth About Customer Care” is the broadest study on Consumers’ experiences with customer care channels, systems, and agents to date.