Cheryl China, Director, Credit Card Servicing, Citizens Bank
Cheryl China is an experienced Senior Level Executive with extensive Contact Center and operational expertise. She inspires leaders and team members to achieve their best results through consistent mentoring, training and positive reinforcement. Cheryl builds positive effective business relationships with people from all professional levels including executive management to assess customer needs. She is currently serving as an Advisory Board member to Customer Contact Week (CCW), the world’s largest customer contact event series.
Nate Brown, Senior Director of Customer Experience at Arise
He is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. Nate currently serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.