Changing the Rules of Workforce Management

What are the key trends and challenges faced by WFM leaders in CX today?

What are Brands on the Arise® Platform
solving for in WFM today?

Are agents prepared to
support complex interactions?

Brian Cantor
Principal Analyst & CCW Digital Director

What best practices has Arise developed to ensure agents are properly positioned to handle complex interactions?

Rene Arguello
Sr. Director, Workforce Management

What’s driving down the labor force participation rate, particularly in relation to Contact Center, and what are organizations doing to meet the challenge?

How is Arise able to find Service Partners to support programs across every industry when these Brands are struggling themselves to find talent?

How is Arise able to find Service Partners to support programs across every industry when these Brands are struggling themselves to find talent?

How is Arise able to find Service Partners to support programs across every industry when these Brands are struggling themselves to find talent?

With more than 25 years of experience what drove you to become a virtual instructor?

Based on your 25 years of experience, what do you see as needed skills and qualities to be successful as a virtual instructor?