Changing the Rules of Workforce Management

Uncovering radical new innovations for CX capacity planning, utilization and flex with CCW Digital and Arise Virtual Solutions.

What are the key trends and challenges faced by WFM leaders in CX today?
Brian Cantor
Principal Analyst & CCW Digital Director
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What are Brands on the Arise® Platform
solving for in WFM today?
Rene Arguello
Sr. Director, Workforce Management
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What WFM strategies
are working today?
Brian Cantor
Principal Analyst & CCW Digital Director
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How is Arise disrupting all the rules of traditional WFM?
Rene Arguello
Sr. Director, Workforce Management
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How is Arise reinventing
the idea of capacity flex?
Rene Arguello
Sr. Director, Workforce Management
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Are agents prepared to
support complex interactions?

Brian Cantor
Principal Analyst & CCW Digital Director

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What best practices has Arise developed to ensure agents are properly positioned to handle complex interactions?

Rene Arguello
Sr. Director, Workforce Management

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What’s driving down the labor force participation rate, particularly in relation to Contact Center, and what are organizations doing to meet the challenge?
Brian Cantor
Principal Analyst & CCW Digital Director
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How is Arise able to find Service Partners to support programs across every industry when these Brands are struggling themselves to find talent?
Rene Arguello
Sr. Director, Workforce Management
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How is Arise able to find Service Partners to support programs across every industry when these Brands are struggling themselves to find talent?
Katleen Shields
Owner, LaurenRoberts Inc.
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How is Arise able to find Service Partners to support programs across every industry when these Brands are struggling themselves to find talent?
Katleen Shields
Owner, LaurenRoberts Inc.
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With more than 25 years of experience what drove you to become a virtual instructor?
Katleen Shields
Owner, LaurenRoberts Inc.
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Based on your 25 years of experience, what do you see as needed skills and qualities to be successful as a virtual instructor?
Katleen Shields
Owner, LaurenRoberts Inc.
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Brian Cantor
Principal Analyst & CCW Digital Director

 

04.46 min

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Rene Arguello
Sr. Director, Workforce Management

 

02.56 min

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Brian Cantor
Principal Analyst & CCW Digital Director

 

06.39 min

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Rene Arguello
Sr. Director, Workforce Management

 

03.12 min

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Rene Arguello
Sr. Director, Workforce Management

 

03.01 min

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Deliver

Brian Cantor
Principal Analyst & CCW Digital Director

 

05.57 min

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Rene Arguello
Sr. Director, Workforce Management

 

01.53 min

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Brian Cantor
Principal Analyst & CCW Digital Director

 

02.35 min

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Rene Arguello
Sr. Director, Workforce Management

 

02.45 min

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