Changing the Rules of Workforce Management

Uncovering radical new innovations for CX capacity planning, utilization and flex with CCW Digital and Arise Virtual Solutions.

  • Baseline

  • Dynamic Volume

  • Complex Interactions

  • Sourcing Talent
What are the key trends and challenges faced by WFM leaders in CX today?
Brian Cantor
Principal Analyst & CCW Digital Director
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What are Brands on the Arise® Platform
solving for in WFM today?
Rene Arguello
Sr. Director, Workforce Management
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What WFM strategies
are working today?
Brian Cantor
Principal Analyst & CCW Digital Director
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How is Arise disrupting all the rules of traditional WFM?
Rene Arguello
Sr. Director, Workforce Management
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How is Arise reinventing
the idea of capacity flex?
Rene Arguello
Sr. Director, Workforce Management
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Are agents prepared to
support complex interactions?

Brian Cantor
Principal Analyst & CCW Digital Director

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What best practices has Arise developed to ensure agents are properly positioned to handle complex interactions?

Rene Arguello
Sr. Director, Workforce Management

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What’s driving down the labor force participation rate, particularly in relation to Contact Center, and what are organizations doing to meet the challenge?
Brian Cantor
Principal Analyst & CCW Digital Director
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How is Arise able to find Service Partners to support programs across every industry when these Brands are struggling themselves to find talent?
Rene Arguello
Sr. Director, Workforce Management
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How is Arise able to find Service Partners to support programs across every industry when these Brands are struggling themselves to find talent?
Katleen Shields
Owner, LaurenRoberts Inc.
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How is Arise able to find Service Partners to support programs across every industry when these Brands are struggling themselves to find talent?
Katleen Shields
Owner, LaurenRoberts Inc.
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With more than 25 years of experience what drove you to become a virtual instructor?
Katleen Shields
Owner, LaurenRoberts Inc.
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Based on your 25 years of experience, what do you see as needed skills and qualities to be successful as a virtual instructor?
Katleen Shields
Owner, LaurenRoberts Inc.
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Brian Cantor
Principal Analyst & CCW Digital Director

 

04.46 min

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Rene Arguello
Sr. Director, Workforce Management

 

02.56 min

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Brian Cantor
Principal Analyst & CCW Digital Director

 

06.39 min

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Rene Arguello
Sr. Director, Workforce Management

 

03.12 min

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Rene Arguello
Sr. Director, Workforce Management

 

03.01 min

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Deliver

Brian Cantor
Principal Analyst & CCW Digital Director

 

05.57 min

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Rene Arguello
Sr. Director, Workforce Management

 

01.53 min

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Brian Cantor
Principal Analyst & CCW Digital Director

 

02.35 min

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Rene Arguello
Sr. Director, Workforce Management

 

02.45 min

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